Reference

eleksis Privacy Policy For Your Account

Your account details, wallet records and device access deserve a clear explanation.

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CONTACT YOUR WAY

Get Privacy Policy Help Near Your Account

A clear contact path matters when a policy question affects your account or wallet status. We keep support centred on the details we can check, such as a phone verification step, a QRIS receipt or a DANA transaction reference. Tell us which account detail concerns you and we can direct the request to the right privacy or account route. Access remains subject to local law, including where local law permits account use.

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Account privacy route

Ask us which personal details are connected with your account, why they are used, or how to request a correction. Include your registered phone number in the secure support route, but do not send a password or wallet PIN.

Wallet record check

If a DANA, OVO, GoPay or QRIS receipt appears connected to the wrong account, contact support with the transaction reference and date. We use those details to locate the record without asking you to disclose private wallet credentials.

Access question

For questions about account availability in Indonesia, ask our support team before sharing extra documents. We can explain the applicable access path where local law permits and identify the policy section relevant to your request.

DATA HANDLING

What You Can Expect From Privacy Policy

The Privacy Policy is designed to answer practical questions rather than leave you guessing about account activity.

Account creation

We collect the account details needed for your profile and phone verification before access. This lets us connect a request to the correct account and reduce confusion when you ask about stored details or a wallet record.

Cookies and devices

Cookies and device signals can help keep your session connected as you move from login to the lobby on a mobile browser. Our policy explains their purpose and the choices available through your browser settings.

Wallet references

A payment reference from QRIS, DANA, OVO or GoPay may be used to identify a deposit status or receipt query. We use the reference for account support and do not need your wallet PIN to investigate it.

Account security

Phone verification and account checks help us distinguish your request from an unauthorised attempt. Keep your password and wallet credentials private; our support route will not ask you to publish them in a message.

Record retention

We retain account and transaction records only for the periods and purposes described in the Privacy Policy. The policy also explains when a legal, security or payment matter may require a record to remain available.

Change requests

You can ask us to correct account details, explain a data use or assess an eligible deletion request. Send the request through support with enough account context to verify ownership, without attaching unnecessary documents.

Privacy Policy Answers For Indonesian Accounts

These Privacy Policy answers address the questions we expect when you are deciding whether to open an account or check an existing one. We keep the wording tied to real account steps, local wallet references and device access rather than making broad claims. If your question involves eligibility, remember that access depends on local law and is offered where local law permits.

It covers account details, phone verification, cookies, device signals, wallet references, security checks, retention and requests about your data. It explains how these details support account access and payment-status questions connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number to create and verify the account before access, help identify the correct account during support and reduce mistaken wallet matching. The Privacy Policy explains this use and the steps available if your stored phone detail needs correction.

Yes. A QRIS, DANA, OVO or GoPay reference can be linked to a payment-status request or receipt check. The Privacy Policy describes why that reference may be used, while your wallet PIN and password should remain private and should not be sent to support.

Contact our privacy support route with your registered phone number and a clear description of the correction you want. We may verify account ownership before acting. The Privacy Policy explains how we assess correction, access or eligible deletion requests.

Retention depends on the type of record and the purpose for keeping it, including account security, payment checks and legal duties. Our Privacy Policy sets out the relevant retention approach and explains why some transaction records may remain available after a request.

No access statement overrides local requirements. Account availability depends on local law, and our service is offered where local law permits. If you are in Jakarta or elsewhere in Indonesia and have an eligibility question, contact support before sharing extra personal documents.

Cookies can keep your login session and preferences connected when you use a mobile browser to reach the lobby. The Privacy Policy explains the cookie purposes and your browser controls. Removing some cookies may affect session continuity or require you to verify access again.

Related Pages

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